Shenzhen Zhengyuan Technology CO.,Ltd
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FAQs

Specific sizes, types, packaging&colors can be made to order.

Packaging & Shipping

 
MOQ

Our minimun order quantity is 1000 pcs. If you want to small orders please send email to Kathy@diymodeltree.com

 
PAYMENT

TT,L/C,Paypal,Western Union

 
package

Due to the facts that our model tress are very light in weight & packing may very depending on quantity of orders & destination.specific packaging can be made to order.

 
shipping

You can specify other shipping methods such as Airmail, FEDEX or DHL. We shall let you know about the shipping cost after receipt of your order.It's more preferable for you to provide us with your own FEDEX/DHL account number so that the delivery charge can be charged directly from your account.

SERVICE

 
Customized services

Specific sizes, types, packaging&colors can be made to order. You can send us your details and we shall prepare individual quote upon receipt of your information.

 
Service Flow

Quotation→ Invoice→ Payment→(Making mold)→(Samples)→Production→ Package→ Delivery→ Customs → Received → After-sale service

 
Return

All orders are no returns unless the products are defective in manufacture or incorrectly shipped.

 
Defective items

We will accept defective item returns within 15 days of delivery for an exchange or replacement, or you can send it back to the manufacturer for repair or replacement. The customer is responsible for all shipping charges on returns. Please pack the merchandise safely so it reaches us in the same condition it reached you.